Refund and Returns Policy


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Warranty Exclusion for Previous Repair Attempt

At Satnav Specialist LTD, we strive to provide reliable and high-quality repairs for your devices. However, we would like to inform you of the terms and conditions regarding warranty coverage when a device has undergone a previous repair attempt. Please review the following terms carefully:

Warranty Exclusion:
If your device has been previously repaired or tampered with by a third party or unauthorized service provider, our warranty coverage may be excluded.
Our warranty only applies to the specific repair service provided by Satnav Specialist LTD.
Any issues arising from or related to the previous repair attempt will not be covered under our warranty.

Assessment and Determination:
Our technicians will thoroughly inspect your device upon arrival to assess its condition and determine if any previous repair attempts have been made.
If we identify signs of previous repair or tampering, we will inform you before proceeding with any repairs and discuss the exclusion of warranty coverage.

Additional Charges:
In the event that we identify an issue directly related to the previous repair attempt, we will provide you with a detailed explanation and an estimate of any additional charges required to address the issue.
You will have the option to either proceed with the additional repair and associated charges or decline the repair.

Limited Warranty:
Our warranty coverage will apply only to the specific repair service provided by Satnav Specialist LTD and any new components installed during the current repair process.
The warranty will cover defects in parts and workmanship that arise within a specified period (e.g., 90 days) from the completion of the repair.

We highly recommend disclosing any previous repair attempts or modifications made to your device during the initial inquiry or assessment to ensure accurate assessment, proper repair, and warranty coverage.

Please note that these terms and conditions are in place to protect both parties and ensure transparency regarding warranty coverage limitations related to previous repair attempts.

If you have any questions or concerns regarding these terms, please feel free to contact our customer support team. We are here to assist you and provide any clarification you may need.

High Priority Repair Fee

High Priority Repair Fee: A non-refundable high priority repair fee of £10 will be charged for any repair request that requires immediate attention and prioritization over other repair jobs.

Priority Service Guarantee: By paying the non-refundable high priority repair fee, the customer acknowledges that the repair request will be given priority scheduling and immediate attention by the repair team. However, it does not guarantee an immediate resolution, as repair timeframes may vary depending on the complexity of the issue and availability of necessary parts or equipment.

Additional Costs: The non-refundable high priority repair fee covers the priority scheduling and attention given to the repair request. Any additional costs associated with parts, labor, or materials required for the repair will be communicated separately and are the responsibility of the customer.

Non-Refundable: The high priority repair fee is non-refundable under any circumstances, including but not limited to cancelation of the repair request, resolution of the issue before completion of the repair, or dissatisfaction with the repair outcome.

Cancellation Policy

We value your business and appreciate your understanding of our cancellation policy. Please read the following carefully before placing your order.

Once you place your order, you agree to pay the full amount of the product or service you ordered. We do not accept cancellations or full refunds once the order is placed. This is because we start working on your order as soon as we receive it, and we incur costs that cannot be recovered.

If you have any questions or concerns about your order, please contact us before placing it. We will do our best to accommodate your needs and ensure your satisfaction. However, we cannot guarantee any changes or modifications after the order is placed.

Thank you for choosing us and respecting our cancellation policy.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

Satnav Specialist
1 Churchill Road
IP19 8JD

Tel: 07718 658 148


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

Satnav Specialist
1 Churchill Road
IP19 8JD

Tel: 07718 658 148

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.